CRM

The following items have been either resolved (D#) or added to (F#) Nexsure. Click the Video icon to view the instructional video that details the changes to Nexsure.

Note: Once the video has opened, it may be necessary to scroll down to view the player controls.

Item # Category Subtopic Description of Change Video

F2840 & F2245, F4265, F4267, F1140, & F4266

Policies Certificates

Added search by certificate number to cert summary (both views). (F2840 & F2245)

Added sort by # of cert holders to certificate summary screen. (F4265)

Added number of certificate holders to certificate summary screen. (F4267)

The POLICIES > certificates tab search filter has been updated with the following new criteria options: (F1140)

Remove sort by printed status from certificate summary (field does not exist) & change name of status header to certificate status. (F4266)

F2438 Policies Certificates Ability to export user rights templates. On the client's POLICIES > certificates tab > certificate details > certificate holders tab check boxes have been added to select each holder. Once selections have been made in the check boxes, the [Export Selected] option can be clicked to export the list of holders to Microsoft® Excel®. (F2438)
F4280 - 4282 & F3464

Client

Policies

Context Tools

Certificates

Add client search context tool for open and new market. (F4280)

Add client search context tool for servicing. (F4281)

Add client search context tool for policy summary. (F4282)

On the SEARCH screen, after searching for a client the resulting client Details icon can be right-clicked to open the context menu on which a New Certificate option is available. The New Certificate option opens the new certificate tab to begin creating a new certificate for the client. (F3464)

F3296, F3896, D10970, F4273 - F4275, F3479, F1278

Policies

Certificate Detail

Certificates

Certificate Holder Summary

Paging navigation has been added to the client's POLICIES > certificates tab > certificate details > certificate holders tab. Now if there are 11 or more certificate holders records, the paging navigation can be used to go to specific pages of certificate holders results. (F3296)

Allow more than 100 certificates to be viewed and add save filter settings. (F3896)

Change view certificate icon to looking glass and remove the word filter from show hide filters. (D10970)

Add new field for holder status. (F4273)

Add number of records per page option and default to 10. (F4274)

Switch order of Clear and Search command buttons, add new field for holder status with checkboxes and ability to sort by holder status. (F4275)

Add issue date as search field on certificate holder summary. (F3479)

Ability to inactivate individual certificate holders. (F1278)

D9211, D10490, F4271, F4272 & D9748 Policies Certificates

Aborting a certificate refreshes to the client card file rather than the cert summary screen. (D9211)

Disabled the ability to add holder and issue certificates on an inactive or cancelled master.(D10490) (F4271)

Change function of post option to Save and Post. Currently if information is entered in DOO and then Post is selected, information is lost (user must select Save Changes first). (F4272)

Correct how the default description of operations prints on the certificate. (D9748)

F3718 Policies Certificates Show policy description when selecting policies for certificates. (F3718)
F1686 & F4276

Policies

Certificate Detail

Certificates

Certificate Holder Detail

Ability to enter foreign phone and fax numbers on certificate holder (gives error that it's invalid ‐ should work like client contact screen). (F1686)

Added holder status to certificate holder detail screen. (F4276)

F4268 Policies Certificates Added back command button to create new certificate screen. (F4268)
F4269 Policies Certificates Switched order of copy and cancel command buttons on copy certificate screen. (F4269)
F4279, D10973 & D4097

Certificates

Policies

Renewal

Certificates

Added to NIC label “Send holder list to insured for review”. (F4279)

Corrected error when sending NIC (D10973)

Processing certificates for Renewal no longer omits holders beyond 100 (also corrected display to include more than 100 holders for NIC users) (D4097)

F3743, F3792 - F3799, F3826 - F3829 CRM Actions

Filter Enhancements ‐Certain search filters have been updated to keep the search filter open while paging through the results. Also added a Restore option that restores the last saved filter settings. The placement of the [Add New] and [Hide] / [Show] filter toggles have been changed as well.

  • Home > Actions (F3743)
  • Client > Actions (F3792)
  • Policies > Actions (F3794)
  • Marketing > Actions (F3796)
  • Opportunity > Actions (F3798)

Added a Files Per Page option in the Sort Filters area of the following summary pages.

  • Client > Actions (F3793)
  • Policies > Actions (F3795)
  • Marketing > Actions (F3797)
  • Opportunity > Actions (F3799)

Added the Date Variable option to the following search filters.

  • Client > Actions (F3826)
  • Policy > Actions (F3827)
  • Marketing > Actions (F3828)
  • Opportunity > Actions (F3829)
F3744, F3800 - F3804 Client

Policy

History

Marketing

Filter Enhancements ‐Certain search filters have been updated to keep the search filter open while paging through the results. Also added a Restore option that restores the last saved filter settings. The placement of the [Add New] and [Hide] / [Show] filter toggles have been changed as well.

  • Client > Policy (F3744)
  • Client > History (F3803)
  • Client > Marketing (F3800)

Added a Files Per Page option in the Sort Filters area of the following summary pages.

  • Client > Policy (F3801)
  • Client > History (F3804)
  • Client > Marketing (F3802)
F883, F3862, F4204 - F4206

Client

Policies

Claims

Home

Claims

Payments

Added search and sort by claimant. (F883)

Display LOB on policy claims tab. (F3862)

A Claimant Summary section has now been added to the claims > details tab. (F4204)

Prefill to add new claim payment with drop-down containing claimant selections added. (F4205)

Added search by claimant to HOME > CLAIMS screen. (F4206)

F2800 & F4278

Policies

Certificate Detail

Certificates

Print

Added ability to create a PDF print batch of more than 100 certificates from the certificate holder summary view. (F2800)

Switched order of Cancel and OK buttons on certificate batch print screen. (F4278)

F2229, F2373, F3604 & D9678, D11416

Client

Marketing

Policies

Marketing

Option added to refresh client data on remarket. (F2229 & F3604)

When using the Lookup function for a policy schedule, the ability to add more than one schedule item at a time has been added. A check box next to each resulting schedule is now available to select multiple schedules at once. (F2373)

Application Date on market existing will now update to the current date. (D9678)

The Policy mode when marketing existing policies will be added to the marketing record header instead of Pending mode. (D11416)

F4665 - F4667 CRM Policy

When searching for an Additional Interest during the population of a schedule, there is a new button at the bottom of the search screen. Now there is the option to Use Selection of the Additional Interest, Use Selection and Close the search dialog, or just Close. The first option to Use Selection will allow the search dialog box to stay open while another search is performed. (F4665)

Improvements have been made to the performance of the Additional Interest search. The pop-up indicating number of records returned has been removed to streamline workflow. (F4666)

Improvements have been made to the performance of the Sort feature on the Navigation Toolbar for Additional Interest schedules. Additional Interests now prefill the schedule in the order the records were selected in the search results screen. (F4667)

F4277 Certificate Detail Attachments Switched order of Cancel and OK buttons on certificate add attachment screen. (F4277)
F3504, F3584, F4314, F4358 & F4359 Client Access Policies The Client Access portal must be first set up in Nexsure. The following set of four videos cover the setup procedures. (Video 1)
  Client Access Policies Client Access set up. (Video 2)
  Client Access Policies Client Access set up. (Video 3)
  Client Access Policies Client Access set up. (Video 4)
F3504, F3584, F4314, F4358 & F4359 Client Access Policies Client Access login and navigation.
F660 & F2338 Servicing Verifications

The carrier phone number now populates to generated Auto ID cards. (F660 & F4148)

The carrier address now populates to the generated Auto ID cards that require the carrier address. The carrier address for the Auto ID card will be pulled from the Mailing Address of the carrier locations tab. (F2338)

F4475 Client Policies Added field for primary policy State to policy header. (F4475)
F3925, F3926, F4118 - F4124

Additional Interest

Financial Entity

Premium Finance

Retail Agent

Tax Authority

Vendor

Carrier

Locations

Name

 

Capture and display last updated by name and date on retail agent location tab. (F3925)

Capture and display last updated by name and date on retail agent name tab. (F3926)

Add search and sort to location summary screen. 

  • Carrier > Locations (F4124)
  • Additional Interest > Locations (F4118)
  • Retail Agent > Locations (F4121)
  • Vendor > Locations (F4123)
  • Tax Authority > Locations (F4122)
  • Premium Finance > Locations (F4120)
  • Financial Entity > Locations (F4119)

 

F4241 Client Profile

Client people migration to .NET. (F4241)

  • International address options have been added to the client card file tab.
  • On the client locations tab, the phone number displayed on the summary is the number that was marked Primary. A fax number should not be marked as primary or the Phone and Fax numbers will be the same.
F4661 Carrier Carrier Names Sort carrier names summary by primary flag then alpha, ascending. (F4661)
F3824, F3911 - F3917

Setup

Home Menus

Client

Opportunities

Marketing

Edits

Expirations

Policies

Business Type Templates (F3824)

Add business type drop-down to search filter and populate based on user rights template:

  • Home > Opportunities (F3911)
  • Home > Marketing (F3912)
  • Home > Edits (F3913)
  • Home > Expirations (F3914)
  • Client > Opportunities (F3915)
  • Client > Marketing (F3916)
  • Client > Policies (F3917)
F4113 Policies Certificates

Print the Nexsure Certificate Number on the Certificate. Reason: When the certificate is returned for correction it is difficult to locate the exact Certificate without this number. (F4113)

F4811 Policies Certificates Enable the user to look up property locations for the ACORD 24, 27, and 28. (F4811)
F3901 Retail Agent Policies Retail Agent portal ‐ initial. (F3901) (Video 1)
  Retail Agent Policies Retail Agent Access (Video 2)
  Retail Agent Policies Retail Agent Access (Video 3)
  Retail Agent Policies Retail Agent Access (Video 4)
  Retail Agent Policies Retail Agent Access login and navigation. (Video 5)